We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. You will forfeit your session pre-payment when canceling under 24 hours or no-showing (after 15 minutes from your appointment time). This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. Please be aware, that if you don’t have a credit card on file, for your pre-payment. Birchwood Bodywork, LLC has the right to cancel your appointment 12 hours in advance. All prepayments are made 12-24 hours prior to your appointment. Prepayments are only for the cost of your massage session.